Support

Questions, bugs or ideas? Email support@fishingcatch.net, or use Settings → Help and legal → Contact support in the app (it attaches a short diagnostic summary without any entry text). We usually reply within 2 business days.

Frequently asked questions

What does "sign off" mean?

The incoming shift confirms each item ("I have read this") or marks it with a question, then signs, stamps or taps "I've confirmed". Signing off means the items were read. It does not mean the person accepts responsibility for them.

Do we need accounts?

No. On a shared post phone or iPad, everyone just picks their name and hands over in person. For everyone on their own phone, turn the site into a team site and invite people with a QR code, a 6-digit code or a link. Joining only asks for a display name.

Does it work without signal?

Yes. Everything is saved on the device first. When you're back online, it syncs automatically. Settings → Sync status shows what is still waiting and lets you retry.

I was writing and the app closed. Is my text gone?

No. Every keystroke is saved as a draft. When you reopen the app, tap the draft banner on the On duty screen.

Why does a photo show only a thumbnail?

The server keeps compressed team-site photos for 14 days (90 days with Pro). After that you see the thumbnail; the original is still on the phone that took it and is used for PDF exports there.

How do I export a handover?

Open the handover in the Records tab and tap Export PDF. Choose the layout (standard, Japanese ruled layout, or Korean layout with approval boxes) and the photo layout. Date-range PDF and CSV exports are part of Pro.

Does Passdown track my location?

No. The app never asks for location permission and has no clock-in or activity tracking.

What does Pro cost and include?

Pro Monthly and Pro Yearly (with a free trial when the App Store offers one to you) cover multiple sites, date-range PDF and CSV exports, your logo on reports, longer cloud history and more photos. Lifetime (one-time purchase) unlocks the same features for on-device sites only. Prices are shown in the app. Teammates who receive handovers never pay.

How do I cancel, restore or get a refund?

Cancel in iOS Settings → your name → Subscriptions. Restore in the app on the Pro screen. Refunds are handled by Apple at reportaproblem.apple.com.

How do I move to a new phone?

Team sites are on the server: sign in with Apple (optional) on the old phone, then again on the new one, or simply join again with an invite. For an on-device site, turn it into a team site before you switch phones (Site → Make this a team site) and join it from the new phone. Settings → Data → Export backup keeps a file with every entry and handover; full-size photos move with your iPhone backup (iCloud or computer).

How do I delete my data?

Settings → Account → Delete my account (team sites) or Delete all data on this device. See the Privacy Policy.

How do I report inappropriate content?

Team sites are private: only people the owner invited can see their content. To report an entry, open it, tap the ••• menu and choose Report this content, or email support@fishingcatch.net. We respond within 24 hours and remove content or accounts that break our terms. Owners can also remove a member at any time (Site → Members and invites → swipe left → Remove).